Update password can be done via mysql query, simply just execute this query to update customer’s password : UPDATE customer_entity SET password_hash = CONCAT(SHA2('xxxxxxxTypeYourPasswordHere', 256), ':xxxxxxx:1') WHERE email = 'johndoe@example.com'; And this query for admin : UPDATE admin_user SET password = CONCAT(SHA2('xxxxxxxTypeYourPasswordHere', 256), ':xxxxxxx:1') WHERE email = 'johndoe@example.com';